FAQ | Jaalis Dollies

FAQs

Do you accept special orders? Yes! I love doing special orders. Please click here for the order form.
What payment method(s) do you use? All major credit cards and Paypal.
How long does a special order take? 1-2 weeks. If a dolly is needed sooner than the projected finish date, the option for a rush order may be possible. An additional fee may apply.
How long until my order ships? In stock orders ship within 3-5 days, special orders 1-2 weeks.
I will not copy another artist's work If I send you a picture of[insert different artist doll] will you make it?though reference images are welcome. If there is a request for a dolly that is too similar to another artist, I will have to decline.

1: ORDERS

Do you ship internationally? Yes!
What shipping method(s) do you use? I use USPS and ship priority insured unless another is requested.

2:SHIPPING

3: DOLLIES

What materials are your dollies made from? I use many materials varying from clay(LaDoll air drying and super sculpey) to various fabrics, socks(always new unless otherwise stated) wool fiber, beads, resin teeth and more.
I want an all organic dolly, why don't you sell them? Organic materials are very expensive, and while I do have organic kapok for stuffing, I rarely use it due to the price. I will always take a special order for a creature/dolly made with such materials but know the price will be higher.

4:RETURNS

I bought a shirt for myself/as a gift and it doesn't fit, can it be returned? If it is in new condition, of course it can be returned. A shipping fee may apply.
I custom ordered a dolly but I don't want it anymore, can I get a refund? As my items are handmade, and each one takes time to create, if I have started your creature already I will charge a cancellation fee. For returns for non-custom dolls, let's talk.